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Frequently Asked Questions



Policies & Procedures

What are the Check In/Check Out times?

For Cabins and Rooms, Check In is 1:00PM and Check Out is 11:00AM.
For Cottages, Check In is 2:00PM and Check Out is 10:30AM.
Guests are welcome to arrive early or stay late and use the property facilities but we ask they respect the Check In/Check Out times.



What are your acceptable types of payment?


Deposits are made at the time of booking by VISA, MasterCard, e-transfer, or cheque. On site, we also accept Canadian and American cash, and interac/debit cards. Guests may also set up an account in our general store for any extra charges.



Are there rental minimums?

During the Main Summer season (June 22-August 31, 2019), reservations for Cabins and Rooms accommodations prior to April 30 are for full weeks only (Saturday-Saturday). After May 1, accommodations may be reserved for 1 or more nights (some 2-night or more minimums apply).

Outside of the Main Season, Cabin and Room accommodations are generally available for booking by the night (some 2-night minimums apply).

During the Main Summer season (June 22-August 31, 2019), reservations for Cottages are for full weeks only (Saturday-Saturday). Outside of the Main Season, Cottage accommodations are generally available for booking for two nights or more.




Do Children get charged at the same rate as Adults for meal plans during the Main Season?


No, Children 2-16 years of age receive discounted meal rates based on specific age of child (under 2 years old are free). If you are booking on-line, our current on-line reservation system does not allow us to provide separate meal rates based on the age of your children. Please call or send us an email at info@minersbaylodge.com to let us know the age of your children and we will adjust the rates in your reservation to reflect the lower child meal rates. If you have booked your reservation through email or by phone, your rate will already reflect the lower child meal rates.



What happens if I have to cancel?

During our Main Season (June 22-August 31, 2019) and Thanksgiving (Oct-11-14, 2019), deposits will be returned in full if reservation cancellation is received more than 6 weeks prior to start date of reservation. If your reservation is cancelled with less than 6 weeks to the start of the reservation, deposits will be applied to the reservation and not returned.

For reservations outside of our Main Season, deposits will be returned in full if a reservation cancellation is received more than 7 days to start date of reservation. If reservation is cancelled with less than 7 days to the start of the reservation, deposits will be applied to the reservation and not returned.

Feel free to email us at info@minersbaylodge.com if you have any questions about the Deposit & Cancellation Policy.



Does MBL serve alcohol?

Guests are welcome to enjoy their own beverages in their accommodations, but as MBL is not a licensed facility (i.e. does not serve alcohol), we do not permit alcohol in our Dining Room, public spaces, or beaches.



Does MBL allow "Smoking" in accommodations?

MBL has a "No Smoking in Accommodation" policy including all buildings. Smoking or vaping is not allowed on or around playgrounds and public spaces.



Can I bring my pet?


Unfortunately, we do not allow pets at MBL. For those guests that require a service animal, please contact us directly so we may best assist you.



Are tips included in MBL rates?

MBL does not include any mandatory tips in our rates. MBL guests are encouraged to tip their servers and maid service. Tips are pooled and shared amongst all staff members. Envelopes for tips are in your accommodation and can be dropped off at the office at the end of your vacation.


Dining Room & Meals

Which meals are included in the rates for Cabins and Rooms?

For guests staying in our Cabins and Rooms during the Main Season (June 22 – August 31st, 2019), breakfast and dinner are included in the rates. There are multiple options for lunch on the property available for purchase.

Meals are not included in the rates during our off season and our dining room is not open after Labor Day weekend but will re-open for Canadian Thanksgiving.



Can the general public eat in the dining room?

Yes! During the main season (June 22 – August 31st, 2019), our dining room is open to the public as well as all MBL guests. Reservations are recommended.



Can MBL accommodate my dietary needs?


Yes! Our Chef is happy to provide you with meals that consider your food restrictions. Please notify us in advance so as to best prepare for your stay.

Amenities

What amenities are included in my accommodation?

At MBL, guests may wish to take the time to disconnect from technology and reconnect with family and friends. Our accommodations do not include televisions, telephones, or hair dryers.



Do MBL accommodations have air conditioning?


Given our temperate climate and historic buildings, MBL does not have air conditioning in any of our accommodations or buildings. We do provide ceiling fans or oscillating fans in our units.



Is there WiFi and internet service?


Due to our location, WiFi and MBL-provided internet service is currently not possible at MBL. Some guests may like to take this time to unplug from devices and enjoy a relaxing vacation. Other guests utilize their mobile data plans to access the internet. For those guests that do require an internet connection, there are local businesses in Minden that offer WiFi.



Can I bring my own boat?

Yes! Please let MBL know at the time of booking so appropriate docking space may be allocated (docking fees will apply). You are also welcome to rent outboard motors and other pleasure craft from nearby marinas. We do not currently allow personal watercraft (i.e. Sea-Doo and Jet Ski) rentals at MBL.

MBL has its own private boat launch at Gull Lake Beach. We also have a storage site for guest boat trailers.



Should I bring beach towels?

Yes, please! MBL will provide you with your linens and bath towels, but we do ask guests to bring their own beach towels. We do have laundry facilities on site should you require.



Is the water safe to drink?

Yes! The water in your Room, Cottage, Cabin, or Trailer passes through a filtration and chlorination system. Our testing schedule exceeds provincial requirements and the staff members monitoring the water have been trained and certified.

Activities

What are the ‘organized recreational activities? How do I find out when/where weekly activities are taking place?

During the 10-week main summer season from June 22-Aug 31, 2019, our activities director leads daily activities for children and adults, including an ice cream social, movie night, "Stunt night", "tea room", water regatta, evening volleyball, scavenger hunt, hikes and more, as well as a multitude of junior and senior sporting events and recreation tournaments including tennis, ping pong, shuffleboard, horseshoes, fishing, croquet, pool, and others.

Activity times and locations are posted outside of the Recreation Hall and on the Lodge porch. Any staff member would also be more than happy to help.



Are guests allowed to have campfires outside of the organized MBL activities?

Definitely! MBL has three fire pits that can be reserved by guests. We do restrict outside firewood being used on the property to reduce the risk to our environment. We have firewood bundles available for purchase in the MBL store. An adult must be present.

Miscellaneous

Does MBL have RV or Trailer spots for rent?

MBL is also home to a Permanent Trailer Community. These 85 Permanent Trailer locations open-up infrequently and there is currently a multi-year waiting list to become a member of Trailer Community. Please email us at info@minersbaylodge.com if you are interested in learning more about the Trailer Community or would like to join the waiting list.


I don't own a car; can I still get to MBL?

Yes! There are regular coach bus routes from Toronto and Scarborough Town Centre to Miners' Bay Lodge. Click here to learn more.


In case of emergency what is the closest medical facility?

The Minden Hospital is 9 Miles from MBL and is equipped with a 24-hour emergency room. Click here to learn more.